Refund Policy

1. Overview

This Refund Policy applies to all purchases made through SyncUp, including SyncUp Plus monthly and yearly subscriptions and one-time Supporter purchases. All payments are processed by Polar, who acts as the Merchant of Record for all transactions. Polar handles all billing, receipts, and payment processing on our behalf.

For billing-related questions, you can also reach Polar's support directly at polar.sh/support.

2. Subscriptions

SyncUp Plus is available as a monthly or yearly subscription. Subscriptions renew automatically at the end of each billing period unless cancelled.

• Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain access to Plus features until then.
• No partial refunds: We do not issue prorated refunds for unused time remaining in a billing period after cancellation.
• Accidental renewals: If you were charged for a renewal and did not intend to continue your subscription, contact us within 7 days of the renewal charge and we will issue a full refund for that billing period.
• Annual subscriptions: If you are on a yearly plan and wish to cancel within 14 days of your initial purchase or renewal, you are entitled to a full refund for that billing period. After 14 days, no refund is issued for the remaining months.

3. One-Time Supporter Purchase

The one-time Supporter tier is a single, non-recurring payment. As this is a digital good that is delivered immediately upon purchase, it is generally non-refundable.

We will, however, consider refund requests made within 14 days of purchase on a case-by-case basis if you contact us and have not made significant use of the associated benefits. Please reach out via our contact form with your order details.

4. Situations Where Refunds Are Granted

We will issue a full refund in the following situations without question:

• You were charged more than once for the same purchase (duplicate charge).
• You were charged after successfully cancelling your subscription.
• A technical error on our end prevented you from accessing the features you paid for.
• The purchase was made fraudulently without your authorisation — please also contact your bank in this case.

5. Situations Where Refunds Are Not Granted

We generally do not issue refunds in the following situations:

• You forgot to cancel before an automatic renewal and the 7-day window has passed.
• You no longer use the service or simply changed your mind after more than 14 days.
• Your account was suspended or terminated due to a violation of our Terms of Service.
• Issues caused by third-party services or your own internet connection.

6. EU / EEA Statutory Rights

If you are located in the European Union or European Economic Area, you may be entitled to a 14-day statutory right of withdrawal on digital purchases under the EU Consumer Rights Directive. By completing your purchase you acknowledge that digital access is granted immediately, and you expressly consent to the immediate supply of the digital content, which means you waive your right of withdrawal once the content has been made available to you.

Notwithstanding the above, we voluntarily offer the 14-day refund window described in Section 3 for yearly subscriptions and one-time purchases, which meets or exceeds the statutory minimum.

7. How to Request a Refund

To request a refund, please contact us through our contact form and include your order ID (found in your Polar receipt email), the email address used for the purchase, and a brief description of the reason for your refund request.

We aim to respond to all refund requests within 3 business days. Approved refunds are processed by Polar and typically appear on your original payment method within 5–10 business days, depending on your bank.